Having issues receiving payments?

Having Issues Receiving Payments?

We want to ensure your experience is smooth and stress-free. If you’re facing issues with receiving your payments, here’s a breakdown tailored just for Educify platform users:

1. Double-Check Your Payment Details

• Go to your dashboard and verify that the payout method (PayPal or bank transfer) is correctly entered and up to date.

• Make sure the PayPal email or bank account information has no typos and remains valid.

2. Account Verification Matters

• For PayPal transfers, ensure your account is confirmed and has no limitations preventing incoming funds.

• Some banks may flag transfers if verification is incomplete, so make sure your account is fully verified.

3. Processing Delays Are Common

• Funds may show as “sent” on Educify but may take 2–5 business days to appear in your account due to processing timelines.

4. Returned or Blocked Payments

• If a payment was returned (e.g., due to incorrect details), update your payout information and contact support to request a resend.

• Occasionally, third-party processors may block transfers—check for notifications or contact PayPal/bank support if needed.

5. Keep Communication with Support

• If you haven’t received your payment after 3 business days, submit a support ticket with:

  • The date the payout was initiated

  • Payment method used

  • Any transaction or reference number you may have

  • A short summary of the issue

We’re here to resolve issues and support you every step of the way.

Example: Real Tutor Experiences

These are common scenarios shared by tutors across platforms:

“I still haven’t received my pay… it was returned... I had to update my bank info and ask them to resend.”
— Tutor, 

Educify Support FAQ Sample

Q: My payout shows as sent but the funds aren’t in my account. What should I do?
A:

1. Check your payout method in your dashboard for accuracy.

2. Confirm that your PayPal or bank account is verified and able to receive funds.

3. Allow 2–5 business days for processing.

4. If you still haven’t received the payment, contact our Support Team with your payout date, method, and any reference numbers.

▪️You could check the details of the payment methods; check that you have entered the right payment details

▪️You can also try other payment currency, don't worry, we make payment to over 150 country's currency.

▪️Please ensure you let us know if this issue persists by contacting us by:

              By email: support@educify.org

              Giving us a call: +1 403 879 9168

You could also use our chat feature on our help and support

(our agents will be available to help you) .